Solutions
SMI Aware delivers defensible social media and online discovery for litigation, investigations, and risk assessment. Our solutions are built for legal workflows, tailored to defined search parameters, and designed to meet the standards required when information may be relied upon in high-stakes matters.
We combine disciplined technology, professional analyst review, and purpose-built systems to deliver consistent, credible results at any scale.
Services that put social media discovery in your hands.
Our reports are the result of a comprehensive search of nearly 600 social media platforms so you can be assured no stone goes unturned.
Every result is embedded with source code to properly preserve the information and protect the digital chain of custody.
Our research process can be applied to your unique case or search parameters and is easily scaled for large projects.
Why Practice Area Alignment Matters
No two legal matters are the same.
Labor and employment disputes, product liability litigation, and insurance investigations each present different timelines, risk profiles, and evidentiary expectations. Information that is appropriate in one context may be irrelevant or problematic in another.
SMI Aware combines the consistency of our smart technology powered by expert analysts using a consistent, disciplined approach while tailoring results to meet your unique research needs. Our reports are customized based on how information will actually be used by attorneys, claims leaders, and decision-makers. This practice-area alignment ensures findings are relevant, proportionate, and documented in a way that supports defensible decision-making, not unnecessary exposure.
Our Process
Secure Matter Intake
Requests are submitted through a secure intake process aligned with matters, claims, and investigations. Scope may be narrow or scaled depending on objectives, timelines, and case complexity.
Analyst Review & Verification
Full-time, US-based professional analysts conduct each search using SMI Aware’s purpose-built technology and standardized methodology. Findings are evaluated for relevance, accuracy, and context across nearly 600 social media and online platforms, as appropriate.
Authentication & Documentation
Relevant findings are authenticated and preserved with underlying source code to support defensibility and maintain the digital chain of custody. Each item is documented with clear sourcing and methodology.
Reporting & Delivery
Results are delivered in court-ready reports structured for legal review, internal decision-making, and evidentiary use. Standard turnaround time is two business days.
Our team supports follow-up questions, supplemental review, and additional discovery as matters evolve.
Designed for Legal Workflows
- Structured intake aligned with legal claims and matters
- Clear documentation and reviewability
- Reporting formats designed for attorneys and decision-makers
- Integration with case management, claims, and eDiscovery workflows
- Scalable for single matters or portfolio-level discovery
Our goal is to reduce friction, not create it.
API Integration
SMI Aware’s API is designed for legal and investigative workflows, enabling discovery requests to be submitted directly from internal systems, case management platforms, or claims environments.
API-submitted matters follow the same disciplined analyst review, authentication, and reporting process as all SMI Aware work. The API supports higher-volume and repeatable workflows without sacrificing judgement, consistency, or defensibility. Special pricing may be available for API-based engagements.
Let’s Work Together
If you’re interested in working with SMI Aware, complete the form with a few details about your project. We’ll review your message and get back to you within one business day.
Location:
700 River Avenue
Pittsburgh, PA 15212
Email: support@smiaware.com
Phone: 888.299.9921