Insurance and SIU
Discovery Structured for Claims and Investigations
SMI Aware supports insurance carriers and Special Investigative Units with disciplined social media and online discovery designed to evaluate credibility, identify potential fraud, and support sound claims decisions.
Claims investigations require accuracy, restraint, and documentation. Public online activity may be relevant to liability, damages, and coverage analysis, but only when reviewed carefully and documented to withstand internal, legal, and regulatory scrutiny.
Since 2011, SMI Aware has supported insurers nationwide in matters requiring consistency, proportionality, and defensible process.
Built for Claims Evaluation and Exposure Management
Insurance matters often turn on credibility, reported limitations, and representations regarding injury or loss. Discovery must be deliberate. Overcollection introduces risk. Incomplete review creates blind spots.
SMI Aware conducts targeted discovery aligned with claim scope and investigative standards.
Our reports provide:
- Review of claimants, insureds, and relevant individuals
- Contextual analysis to reduce misinterpretation
- Documentation structured for claims leadership and counsel
- Reporting appropriate for litigation, subrogation, or regulatory review
Discovery is professionally reviewed. We do not provide automated outputs or bulk data extractions.
Common Use Cases
- Personal injury and bodily injury claims
- Workers’ compensation matters
- Disability and loss-of-income claims
- Property and casualty investigations
- Suspected fraud and material misrepresentation
- Subrogation investigations
- Pre-litigation exposure assessment
- Ongoing litigation support
Who We Review
- Claimants and insureds
- Beneficiaries
- Witnesses
- Employees and contractors
- Medical providers, where appropriate
- Expert witnesses
- Other individuals relevant to the claim
Scope is applied deliberately to align with investigative standards and proportionality principles.
How Claims and SIU Teams Use Our Work
- Assess credibility early in the claim lifecycle
- Identify inconsistencies in reported injuries, limitations, or losses
- Inform reserve, settlement, and litigation strategy
- Support investigation planning and decision-making
- Maintain defensible documentation for internal review and counsel
- Reduce risk associated with adverse claims decisions
Social Media Discovery in Action
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Thousands to One: Investigating Fraudulent Claims Using OSINT
Defending against a class action personal injury lawsuit can be challenging. As information about the class action spreads, a domino…
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Identify Fraud with Social Media Discovery
Has your legal team ever needed to verify a subject’s story or lifestyle? Identify fraud with social media discovery. Fraud…
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From Claim Investigations to Underwriting: Social Media Research in Insurance
There’s no doubt that social media networking has changed the way people interact. Social media has contributed to an increasing…
Why SMI Aware
Structured for Scrutiny
Discovery designed for environments where findings may be challenged by claimants, counsel, or regulators.
Analyst-Driven Review
Full-time, US-based professional analysts evaluate relevance, attribution, and context.
Disciplined Methodology
Standardized workflows support consistent, defensible outputs across claims portfolios.
Court-Ready Reporting
Findings are authenticated and structured for review by claims leaders and legal teams.
LET’S TALK
Support your SIU and claims teams with disciplined, defensible discovery.
Contact SMI Aware to discuss how online discovery can support your claims evaluation and investigation strategy.
Designed for Claims Workflows
- Secure, claim-based intake
- Clear documentation and reviewability
- Integration with claims and case management systems
- Scalable discovery for individual claims or large portfolios
- Ongoing support as claims evolve
Our process integrates into sophisticated claims environments without introducing unnecessary risk or operational friction.