One major issue that every practice group leader faces is oversight and accountability for their team. Our attorneys and staff help us to execute our strategies and win our cases for our clients, but we always can’t be looking over their shoulder to see exactly how they’re doing their work. However, complying with the ethics rules when doing social media and online investigations is absolutely critical because if a member of your team finds smoking gun evidence on social media but hasn’t followed the ethics rules when doing so, ...

Let’s face it: your attorneys and staff are hardworking and talented, but each of them has different experience and proficiencies when it comes to using social media and online tools. And being able to uncover key evidence that you need in each of your cases is critical, especially when it comes to compliance with the legal ethics rules. So one major problem that practice group leaders face is ensuring scalability in your processes and procedures – especially when it comes to social media and online investigations. ...

One of the major challenges that practice group leaders face is getting consistent outcomes from our team. When we manage different attorneys and staff, when everyone has different strengths or weaknesses, oftentimes we get different outcomes. But when it comes to social media and online investigations, it’s critical to maintain consistent procedures so that your law firm, and more importantly your client, ...

Deposing expert witnesses comes up in nearly every complex litigation case, and law firms need to test those expert witnesses’ opinions and credibility. Your law firm needs to search social media, the web, articles, and online resources to determine whether or not the expert witness in your case that’s supporting the other side has published anything that is contrary to their opinion in your case or matters that might affect their credibility.  ...

All too often, private messages on social media are the “smoking gun” evidence that your law firm needs to defend its case. But time and time again, judges and magistrates are rejecting screenshots as a form of online evidence because they don’t contain the necessary metadata and therefore can’t be authenticated as true evidence in court. Your law firm needs to work with a trusted provider that knows how to collect social media evidence in a way that establishes the proper chain of custody and has the metadata to make sure that your online evidence is admissible in court. ...

There’s no question that in class action litigation, the number of valid claimants matters. Does your law firm search each and every one of the potential claimants to see if they’re a valid member of the class? Many law firms fail to do so because it’s time-consuming for their attorneys, paralegals, and staff to search the hundreds, if not thousands, of potential class members to see if they actually qualify for the class.  ...