SMI is the longest-running social media evidence collection and preservation company, founded on the proprietary technology that enables us to locate, export, and preserve information from social media, search engines, public records, and the deep web. We help legal professionals, insurance claims investigators, private investigators, government agencies and financial institutions find and analyze web-based evidence for use in due diligence collection, background checks, fraud investigation, and criminal cases.
SMI was founded in 2011 to provide essential social media intelligence to the background screening industry. The team had experience in quality, continuous improvement, web search, background screening, operational management, sales, and startups. They quickly built a social media and web search engine and began added additional capabilities based upon market feedback.
While building a customer base of pre-employment background screening companies and financial institutions SMI began to receive calls from licensed investigators, law firms, and insurance companies looking to use the search product for their cases.
This growing customer base had a different need; curated reports. They wanted the data that SMI’s technology was able to locate, but vetted by an analyst in a ready to use format. To meet customer demand, SMI transformed into managed services company with a team of certified analysts who operate the proprietary technology in house to produce custom, curated reports.
Listening to customer requests for preserved, defensible social media evidence, SMI created the Export product as a complete capture of web-based information that Is authenticated and defensible. SMI continues to evolve our proprietary software so our growing team of in-house analysts can extract, preserve information from evolving and emerging social networks. SMI now services a range of clients with similar needs and we would like to help you too.
The SMI Code of Ethics
Evidence collected unethically does not stand up in a court of law. We represent ourselves and our clients in a manner that exemplifies our high standard of excellence while finding and preserving accurate evidence that is admissible in court.
Maintain Data Security
SMI will safeguard, by all possible means, the data collected during your investigation and stored on our private servers.
Comply with Laws & Regulations
SMI and its employees will comply with the lawful orders of the courts, and will testify to matters truthfully and without bias or prejudice.
Conduct Unbiased Investigation
SMI analysts follow the same standard operating procedures regardless of the nature of the investigation.
Accurately Identify the Subject
SMI analysts will use available traditional and electronic identifiers to positively verify ownership of a social media account or other online presence.
Conduct Anonymous Investigations
SMI analysts will utilize proprietary techniques to protect your investigation from being discovered (i.e. the subject won’t be alerted to the investigation and change privacy settings or remove incriminating evidence).
SMI Will Not:
Engage in Unethical Conduct
SMI and its employees won’t engage in illegal or unethical conduct, or any activity which would be constitute a conflict of interest.
Hack Social Networks
SMI analysts won’t hack a subject’s password to circumvent network safeguards or gain access to information which is not in the public forum.
Interact with Subject
SMI analysts won’t interact with the subject of an investigation (e.g. they do not send friend requests to gain access to protected information).
Break Client Confidentiality
SMI will not share information about our clients (e.g. your logo won’t appear on any of our marketing materials) and our analysts will not share information about investigations with third parties.
Outsource Your Investigation
SMI will not allow subcontractors to conduct investigations or gather evidence (i.e. only SMI analysts are tasked with your investigation).
Please feel free to contact us if you have any questions about how our analysts conduct investigations. One of our team members will be happy to address any of your concerns.