We find, organize, and analyze information from social media and the web. SMI was founded in 2011 to provide data from Social Media for the background screening industry. Our proprietary technology provided the foundation for growth and we rapidly expanded into other markets.
SMI creates value by simplifying the challenges of harvesting and making sense of data from social media, search engines, public records, and the deep web. We are focused on producing actionable reports that are consistent, compliant, and complete. Our original branding included the tag line Social Awareness, Simplified and the message We find, organize, and analyze information from social media and the web. SMI remains true to these words today as we continue to build an industry leading team of Analysts and technologists that are committed to providing the highest level of customer satisfaction.
Code of Ethics
SMI and our employees are dedicated to representing ourselves and our clients in a manner which exemplifies our high standard of excellence. Please see the following examples of what we will and won’t do during the course of an investigation:
Maintain Data Security
SMI will safeguard, by all possible means, the data collected during your investigation and stored on our private servers.
Comply with Laws & Regulations
SMI and its employees will comply with the lawful orders of the courts, and will testify to matters truthfully and without bias or prejudice.
Conduct Unbiased Investigation
SMI analysts follow the same standard operating procedures regardless of the nature of the investigation.
Accurately Identify the Subject
SMI analysts will use available traditional & electronic identifiers to positively verify ownership of a social media account or other online presence.
Conduct Anonymous Investigations
SMI analysts will utilize proprietary techniques to protect your investigation from being discovered. (I.E. the subject won’t be alerted to the investigation & change their privacy settings or remove incriminating evidence.)
SMI Will Not:
Engage in Unethical Conduct
SMI and its employees won’t engage in illegal or unethical conduct, or any activity which would be constitute a conflict of interest.
Hack Social Networks
SMI analysts won’t hack a subject’s password in order to circumvent network safeguards or gain access to information which is not in the public forum.
Interact with Subject
SMI analysts won’t interact with the subject of an investigation. (I.E. they do not send “friend requests” to gain access to protected information.)
Break Client Confidentiality
SMI will not share information about our clients. (I.E. your logo won’t appear on any of our marketing materials.) Similarly, our analysts do not share information about investigations with third parties.
Outsource Your Investigation
SMI will not allow subcontractors to conduct investigations or gather evidence. (I.E. only SMI analysts are tasked with your investigation.)
Please feel free to contact us if you have any questions about how our analysts conduct investigations. One of our team members will be happy to address any of your concerns.